Ask The Watchmaker

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Our Master Watchmaker is a renowned specialist in the repair and restoration of all vintage watches and pocket watches, including complicated repeaters and fusee mechanical movements. W.E. Clark & Son, established 1819, offer a first-class watch repair service. All brands of watch repaired including Omega, Tag Heuer, Rolex, Cartier, Breitling, Longines. Whether you require a watch battery replacement, pressure testing service, or total refurbishment of your vintage minute repeater pocket watch, we have the specialist expertise to help you.

Your valued watch is fully insured at all times, from the moment it leaves your house in our FREEPOST envelope, to and including its time with us whilst under repair, and of course whilst being posted back to you. Repairs are carried out in-house, and all work required is discussed with you before any costs are incurred.

Watch Repair Service

We are able to accept watches via our UK FREEPOST repair service, or you are able to ship directly to us from across the world. We have the expertise to fully repair and restore your timepiece as required. Our specialist watch repair services are also available via our Lewes and Uckfield shops based in East Sussex, where our team would be delighted to discuss your requirements with you.

Is my watch insured with you?

Yes, your timepiece is fully insured up to £20,000 in value, from the moment it leaves you in our FREE Royal Mail Special Delivery envelope, right up until you receive the watch back from us.

Do you charge for estimates or quotations?

No, our quotation service is totally FREE and you are under no obligation to proceed with the work. If you choose not to proceed after receiving the quotation, there is a small admin fee of £25 to pay, and the watch will then be returned back to you in its original condition.

Are you able to repair vintage pocket watches?

Yes, this is an area we are specialists in. Our Master watchmaker is one of the most qualified in the country, and has vast experience is servicing, refurbishing vintage or antique watches and pocket watches. The only type of movement we cannot work on are Cylinder Movements (see below)

My watch face / glass has broken, but it is an unusual shape. Can you repair this?

Yes, we are able to cut a glass if required to fit almost any watch. We will need to advise on a cost once we have seen the timepiece.

I have a highly water resistant watch, can you guarantee this once the battery is replaced?

We have the latest equipment here to ensure that once your watch has had its battery replaced, a test will be run to report the water resistance level has been maintained. If this process is unsuccessful for any reason, we will discuss this with you.

Do you offer a guarantee with repairs?

Yes, 12 months on all repairs (unless otherwise stated), very occasionally things will need adjusting after a repair. We would like to reassure you that, as a four generation family business, we are here to look after you at all times.

How do I pay for my repair if I decide to proceed with the estimated work required?

Once you have agreed, and not before, to the work required to repair your timepiece work will commence. We may ask for a deposit from you, and will ask for the balance payment once the work is complete. One of the team will call you at a convenient time to ask for payment, and then your time piece will be posted back to you- of course fully insured.

Are there any watch movements or brands you cannot repair?

Seiko watches- of any type
Citizen Eco-drive (we can forward to Citizen for repair)
Cartier quartz (we can forward to Cartier for repair)
Omega watches with Co-Axial movements (we can forward to Omega for repair)
Clocks
Cylinder movements, relating to both wrist and pocket watches.

Internal Cylinder watch